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Fargo VA Health Care System

 

VEText

VEText

The Fargo VA Health Care System now offers VEText, a convenient text message system to remind Veterans of appointments and allow them to confirm or cancel an appointment with a text message reply. In addition to the convenience offered to Veterans, the text messaging system allows VA to offer unused appointments to other Veterans.

Friday, April 13, 2018

The Fargo VA Health Care System now offers VEText, a convenient text message system to remind Veterans of appointments and allow them to confirm or cancel an appointment with a text message reply. In addition to the convenience offered to Veterans, the text messaging system allows VA to offer unused appointments to other Veterans.

Every enrolled Veteran with a cell phone number listed in their health record is automatically enrolled in the program.

The text messages do not currently replace the letters and automated phone calls Veterans already receive for appointment reminders, but provide another communication channel available between the Fargo VA and Veterans.

Because Veterans are automatically enrolled with VEText, it’s important for Veterans and staff to ensure patients have updated phone numbers. Veterans may update their phone numbers during check-in at their next appointment, or use the self-service kiosks located throughout our facilities. 

The first text message will go out seven days before the appointment, and then the Veteran will receive a reminder message two days day before the appointment. Veterans should review the date and time of each appointment, and use the prompts provided in the message to either confirm or cancel the appointment.

Veterans with multiple appointments on the same day will receive multiple reminders.

The system also has an easy to use opt-out process for Veterans who do not want to use it—simply reply to the text message with “STOP.”  Additionally, all appointment reminder messages contain instructions on how to end messages. Please do not text questions or comments back to the confirmation as these responses are not recognized by the system, are not monitored, and will not be responded to. Please call the Fargo VA at 1-800-410-9723 with any other request other than to confirm or to cancel.

VEText works for VA appointments only. The Fargo VA does not send text reminders for Care in the Community appointments. Text messaging rates may apply according to individual phone plans.

Ask at your next appointment to learn more!

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