Fargo VA Health Care System
I CARE Story - Bismarck CBOC
Kenneth is a prior co-managed Veteran who recently converted to VA Prime and chose the VA to be his main provider of health care. This is reflective of his positive care experiences with his PACT team and the new Bismarck Clinic patient centered care design.
Kenneth notes, “He feels very comfortable with his PACT nurses Tania Hellman and Benji Lillestol as well as his provider Preston Schaffner.” “He receives excellent care, timely responses and is involved in the decisions regarding his health.”
Kenneth states, “The team coordinates his care unlike any other health care team he has ever had. Same day access, secure messaging, telehealth options, lab on site, phone calls and friendly staff make this a positive environment that he appreciates.”
The combination of a dedicated care team and a clinic environment conducive to team care; demonstrates the impact it can have on the veteran experience and veterans choosing the VA to be their care provider and partner in health.