The Fargo VA Healthcare System strives to always provide the highest quality of care to the veterans of our nation. We recognize there may be times when a patient or family member has an issue which requires our attention. The best time to let us know of any concern or question is at the time it happens so we can resolve it as quickly as possible. We have established several programs to assist you.
The Fargo VA Healthcare System has on staff a Patient Advocate who is eager to help you with your concern. The Patient Advocate:
- serves as a liaison between patients and the medical center
- acts on the patient's behalf
- helps patients understand their rights and responsibilities
To contact our Patient Advocate, call 1-800-410-9723, extension 3738. The office is located on the 1st floor of the Medical Center.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
During your visit to our medical center or any of our outpatient clinics, please complete a 'Quickcard' in each area you are seen for treatment. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.
You may answer your Quickcard anonymously or you may provide your name and contact information. You will be contacted about the resolution of any issues, if requested.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center or one of our outpatient clinics.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.